Your Property Manager
Tenants Useful Contacts
How to Report a Repair
Tenants Responsibilities
Being a Good Neighbour
Moving Out
YOUR PROPERTY MANAGER
The Property Manager will:
Walk the tenant through, the agreement pointing out their rights and responsibilities, the Welcome Pack and the Inventory
Help the tenant fill out the forms and other relevant paperwork associated with the tenancy
Provide a list of local facilities (GP, Job Centre, schools, religious venues, supermarkets, local bus and train routes)
Explain the repair and maintenance procedures and discuss the complaints procedure
Issue the Tenant with a set of keys
Conduct a property induction with the tenant to demonstrate its features, especially any health, safety and fire features/procedures
Conduct a facilities induction highlighting; gas, electric meters, boilers, water stopcock and the operations of white goods
Issue and explain the How to Rent guide, Gas Safety Certificate, deposit paperwork, EPC and an Electrical Inspection report
Request the residents to sign a confirmation letter stating that they understand the information supplied to them
The Property Manager will also have a brief chat with the tenant to see if they need any additional help or support. Tenants will have a dedicated contact point, who will have already built up a rapport and will have a clear understanding of the tenants needs and requirements. All of our Property Managers undergo on-going training to refresh and improve their skills in dealing with and recognising vulnerability.
TENANTS USEFUL CONTACTS
Useful contact numbers for tenants:
County Rents 24 hrs For London – 0208 145 7010
County Rents 24 hrs For Thames Valley and Home Counties – 01908 735323
Electricity
If you experience a power cut, simply call 105 for free. (105 is the new nationwide number that will put you through to your local electricity network operator)
In the event of an electricity power cut or supply fault:
Do not keep any liquids close to electrical appliances and don’t touch them with wet hands
Do not overload sockets.
How to report a maintenance issue at your property
To report a maintenance issue at your property, you can contact us in the following ways:
County Rents 24 hrs For Thames Valley and South Midlands– 01908 735323
County Rents 24 hrs For London – (0208) 144 9503
24 hours a day by emailing repairs@countyrents.co.uk
To your Property Manager by phone or during a property inspection.
Click below to report online.
When reporting a maintenance issue please be ready to provide us with the following information:
Your name, address and daytime telephone number
As much information about the issue as possible
Whether you have reported the issue before
Any photographs/videos of the issue.
You are responsible for minor maintenance issues for example: changing light bulbs, batteries in smoke alarms, unblocking sinks. You are also responsible for the upkeep of your garden and outdoor space.
For faults with your appliances, please refer to troubleshooting guides that are available online before calling.
If you experience a water leak, lack of hot water, no running cold water; or see dangerous sparks; from an electrical point, you must call us immediately!!
TENANTS RESPONSIBILITIES
These are the guidelines of what we expect from you:
Communal areas should be kept clean and tidy at all times
You must test the smoke alarms, at least once a week
Any communal doors must remain closed at all times
You are not permitted to make any changes to the property, you may request any minor changes in writing and we will endeavour to obtain authorisation from the owner regarding any proposed change
Maintain a respectful attitude towards your neighbours, particularly with noise levels at night
Make sure you have taken out adequate contents insurance for your valuables
Make sure you keep the appointments we make with you to inspect the property, to carry out regular maintenance and servicing
Dispose of your rubbish and recycling appropriately and safely
You are liable to pay for any deliberate damage to the property
Rooms must be kept clean and tidy at all times (regular inspections will be made)
Keep all gardens tidy and clear of rubbish
Fire doors must be kept shut at all times
Do not overload power points with heavy electrical equipment
Pay your council tax, gas, electricity and water charges on time
Cooking must not be left unattended
Any furniture or goods provided must not be damaged or removed from the property
Weapons are not allowed in the premises
Illegal drugs will not be tolerated and the police will be informed immediately
Visitors are not allowed to stay overnight
All visitors to respect these guidelines
You must not allow anybody to enter the property when you are out
In case of registering a complaint, please follow our complaints procedure
You must allow County Rents staff access to the property as per your tenancy agreement the appointment in order to carry out duties
Pets are not allowed in the property
You should be co-operative with all our staff and contractors
Always ask for ID badges before allowing strangers access to your property
Sub-letting is not permitted, this would be considered a serious breach of your agreement
Being a Good Neighbour
How you get on with your neighbours can be one of the most important factors in determining whether you are happy in your home. We must remind you that any nuisance in or around your home, caused by yourself, family members or visitors, is a breach of your tenancy agreement. You can avoid problems by considering how your behaviour affects others – just follow these do’s and don’ts.
Do
Close gates and doors behind you (particularly when controlled entry systems).
Take responsibility for your children, pets and any visitors to your home.
Put your rubbish and recycling in bins provided.
Don't
Play music or your television loudly.
Leave any rubbish or bulky items in common areas.
Use household appliances (like vacuum cleaners or washing machines) late at night or early in the morning.
We define anti-social behaviour in two categories – serious and less serious.
Serious anti-social behaviour includes criminal activity, drug dealing, violence or threats of violence, verbal abuse, vandalism and graffiti. This list is not exhaustive.
Less serious anti-social behaviour includes neighbour disputes over parking, noise, leaving bulky items in communal areas. This list is not exhaustive.
We do not tolerate harassment or anti-social behaviour and take all reports very seriously and you could lose your tenancy if you are found to be behaving in such a manner.
If you feel you have been subjected to any harassment or anti-social behaviour, you must report this to your Property Manager.
Moving Out
If you are moving out of your home, you must contact your Property Manager. You will be responsible for paying your utilities until the end of your tenancy.
Your Property Manager will arrange to inspect the property before the end of your tenancy.
This visit will allow us to do two things:
We can identify and agree with you on any repairs that you will need to undertake before handing the keys back to the property, to avoid being recharged for the works.
We can identify and notify contractors of any repair work that the property needs before it’s re-let.
CONTACT US
Contact us today to discover how we can tailor our services to meet your needs and contribute effectively to your objectives.